Privacy Policy

Introduction

At The Motherfolk Collective (“we”, “us”, “our”), we respect your privacy and are committed to

protecting your personal information. This Privacy Policy explains how we collect, use,

store and disclose your personal information in accordance with the Privacy Act 1988 (Cth)

and the Australian Privacy Principles (APPs).

By using our website www.themotherfolkcollective.com.au or purchasing our products and services, you

agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

- Your name, email address, postal address and phone number

- Payment information when making a purchase (processed securely via third-party

payment providers)

- Information you provide through contact forms, bookings, or newsletter sign-ups

- Details of your interactions with us, including feedback or enquiries

- Technical data such as your IP address, browser type, and browsing activity (via cookies or

analytics tools)

How We Use Your Information

We collect and use your personal information to:

- Process and fulfil product orders and service bookings

- Respond to enquiries and provide customer support

- Send you updates, promotions, or newsletters (you can opt out at any time)

- Improve our website, services and customer experience

- Comply with legal and regulatory obligations

We will never sell or rent your personal information to third parties.

How We Store and Protect Your Information

Your information is stored securely in digital format using reputable platforms (e.g. Shopify,

Wix, Google Workspace, etc.). We take reasonable steps to protect your personal

information from misuse, interference, loss, unauthorised access, modification or

disclosure.

If a data breach occurs that could harm you, we will notify you and the Office of the

Australian Information Commissioner (OAIC) as required by law.

Disclosure to Third Parties

We may share necessary information with trusted third parties that help us run our

business, such as:

- Payment processors (e.g. Stripe, PayPal, Afterpay)

- Website and email hosting providers

- Delivery and logistics partners

- Marketing or analytics tools (e.g. Google Analytics)

These third parties are only provided the information required to perform their services

and must keep it confidential.

Cookies and Analytics

Our website may use cookies to enhance your browsing experience and collect anonymous

usage data. You can disable cookies in your browser settings, but this may affect certain

website functions.

We may also use analytics tools (like Google Analytics) to understand website traffic and

improve our content.

Accessing and Updating Your Information

You may request access to the personal information we hold about you or ask for it to be

corrected if it is inaccurate. To do so, please contact us using the details below.

Email Marketing and Consent

If you subscribe to our newsletter or marketing communications, you consent to receive

updates from us. You can unsubscribe at any time using the link in our emails or by

contacting us directly.

The Motherfolk Collective

Email: info@themotherfolkcollective.com.au

Website: www.themotherfolkcollective.com.au

ABN: 31882066372

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or

the law. The latest version will always be available on our website.